Disabled information

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GENERAL INFORMATION

The Festival takes place outdoors within 36 acres of grassed parkland and attracts approximately 12,000 people. Weather conditions will affect the overall state of the ground. This is particularly important for wheelchair users and those with mobility problems to be aware of as paths are limited. There is a concrete path leading from the site’s main entrance to the entrance of the main arena. A temporary path will be provided from the arena entrance to the centre of the arena.

Should you need any further information please contact the Box Office (Tel No. 01223 357851). To help the organisers monitor the level of facilities provided please advise the Box Office if you have a disability.

INFORMATION FOR BLIND & VISUALLY IMPAIRED PEOPLE

If you require information emailed to you in Word format, please email boxoffice@cambridge.gov.uk before 16 July. If you require information in Braille or on audio CD please contact the Box Office before 18 June to enable copies to be produced. They will be reserved for collection on arrival at the site Box Office. A reference braille and audio CD copy will be held at all times in the Sales & Information shop.

STEWARDS

All stewards wearing "STAFF 2010" T shirts will have been briefed on our facilities for people with disabilities; please ask them for any help or advice you may need over the weekend. There are designated stewards for disabled people driving accessible minibuses and working at the disabled viewing areas.

SITE OPENING TIMES

Both campsites will open at 10am on 29 July; please do not arrive earlier as there will be no access to the Festival and the police will move you on.

DOGS

No dogs are allowed on site, Guide dogs excepted.

CAR PARKING FACILITIES AT CHERRY HINTON HALL

Vehicles are not allowed to park on site at Cherry Hinton Hall, though off-site parking is included in the price of tickets.

ON SITE PARKING FACILITIES AT CHERRY HINTON HALL

A drop off area for those with disabled parking badges is located to the left of the Box Office. The entrance to the drop off area is to the left of the main entrance. Please do not drive into the main entrance.

Should you need to take your vehicle on site to unload at your camping area, you shall need to obtain an unloading pass in advance from the Box Office. Please note that vehicle access to grass areas is subject to ground conditions on the day.

Should you need to take your vehicle on site to unload a trailer tent, you should drive in through the main entrance. You will not need an unloading pass. Please note that vehicle access to grassed areas is subject to ground conditions on the day.

There are 4 disabled parking badge spaces in the Drop Off area at the entrance to Cherry Hinton Hall grounds. The entrance to the drop off area is to the left of the main entrance. Please do not drive into the main entrance. These are allocated on a first come first served basis each day. They can be used for overnight parking.

OFF SITE PARKING FACILITIES

1. Netherhall Lower School – Disabled parking badge holders may park here. This is approximately 200 metres from Cherry Hinton Hall. The route is signposted via the pedestrian walkway and Pelican crossing over Cherry Hinton Road.

2. St Bede’s School Playing Fields – This parking site is not within walking/pushing distance. Wheelchair accessible bus services and regular bus services will be available.

CAR PARKING FACILITIES AT COLDHAMS COMMON

Please note that the ground at Coldham’s Common is uneven. Vehicles including caravans/campers vans are allowed on this site. Cars may be left alongside tents. Wheelchair users with their own transport will be able to drive daily to Netherhall Lower School. A wheelchair accessible minibus is available for travelling to/from Cherry Hinton Hall.

TRANSPORT BETWEEN SITES

1. A designated wheelchair accessible minibus will be available to travel to Cherry Hinton Hall from Netherhall School, St Bede’s School or Coldhams Common between 10am and 1am. Please contact the steward at the car park or site HQ to request collection.

2. A regular free shuttle service also operates between Cherry Hinton Hall, St Bede’s School and Coldhams Common. These are standard buses and are not accessible for wheelchair users.

CARAVANS/CAMPER VANS

Due to stringent fire regulations and shortage of space, for several years the organisers have been phasing out caravans/camper vans at Cherry Hinton Hall with the exception of disabled people. There is a designated area for caravans/camper vans located alongside the site’s boundary with Cherry Hinton Road. Access is via the main site access to Cherry Hinton Hall. Should you need to use this facility you must contact the Box Office and purchase a Full Festival Ticket and a Cherry Hinton caravan/camper van ticket. Tickets are limited and available on a first come first served basis. Towing vehicles may not be left alongside caravans unless by prior agreement in advance of the Festival.

Please note that in the interests of everyone’s safety it is not possible to mix vehicles and tents at Cherry Hinton Hall. Should you need to use this facility but also wish to be near to friends camping in tents, those in tents will need to pitch their tents near to the designated area for caravans/camper vans.

WHEELCHAIR ACCESSIBLE TOILETS ARE LOCATED AT EACH TOILET POINT AT THE FESTIVAL:

Site Entrance

• Just within the entrance to the main Cherry Hinton Hall site, on the far left side when facing the Box Office. This serves people arriving at the main site entrance.

Cherry Hinton Campsite

• Within the main toilet block in the centre of the campsite in front of the Hall.

• Just beside the crêche area.

• Campsite to the left of the entrance near the Children’s Play area.

• In the far right corner of the campsite beside the Robin Hood emergency exit.

Main Arena

• To the right of the arena entrance in front of Stage 2.

• At Stage 2 disabled viewing area.

• At the Stage 1 disabled viewing area.

• In the main toilet block to the left of Stage 1.

Coldhams Common Campsite

• Just within the entrance to the site on the left, within the main toilet block.

• In the centre of the campsite within the main toilet block

• On the front right hand corner of the campsite

Car Parks

• Netherhall School Car Park.

All of these toilets will be signposted.

SHOWERS FOR CHERRY HINTON HALL CAMPSITE

We regret that it is not currently possible to provide showers at Cherry Hinton Hall.

SHOWERS AT COLDHAMS COMMON CAMPSITE

Festival showers are provided at Coldhams Common Campsite but are not wheelchair accessible.

TELEPHONES

Public telephones are located near the main entrance. These will be lit at night and will include a phone accessible for wheelchair users.

WHEELCHAIR EQUIPMENT & BATTERY RECHARGING FOR ELECTRIC WHEELCHAIRS

A limited number of manual wheelchairs will be available should you experience difficulties over the weekend, and also a limited number of 13amp power sockets will be available for battery recharging. This service is being provided by Cambridge Shopmobility and will be located in the welfare area to the right of the main entrance to the inner arena. This service will be staffed between the following times:

Thursday 3.30pm-5.30pm & 9.00pm-11.00pm

Friday 9.00am-11.00am, 2.00pm-5.00pm &

10.00pm-12.00midnight

Saturday 9.00am-11.00am, 2.00pm-5.00pm & 10.00pm-12.00midnight

Sunday 9.00am-11.00am, 2.00pm-5.00pm & 10.00pm-12.00midnight

Monday 9.00am-11.00am

Please note that proof of identity will be required. Wheelchairs will not be allowed off the site. Advance booking is advisable. Please contact Shopmobility Cambridge on (01223 457452) before 16 July.

DESIGNATED VIEWING AREAS FOR PEOPLE WITH DISABILITIES & ACCESSIBILITY

Designated stewarded viewing areas are provided for disabled people at all stages. Places are limited and will be allocated on a first come first served basis. It may be necessary to limit people who accompany people with disabilities should viewing areas become crowded.

STAGE 1 - There is a covered, raised platform with a ramp leading up to it, to the right when facing the stage. Access is via a pathway running from the right hand corner of the marquee.

STAGE 2 - There is an uncovered raised viewing area accessible via the back stage entrance.

CLUB TENT - There is a covered viewing area located behind the sound desk. Access is via a pathway between the left of the marquee and the adjoining caterers.

STAGE LIGHTING

Whilst strobe lights are not used, Stage 1 and Stage 2 do feature bright and flashing lights.

FESTIVAL SAFETY INFORMATION - EMERGENCY PROCEDURE

In the event of discovering any minor incident anywhere on the site, please inform your nearest steward (wearing a STAFF 2010 t-shirt) or a security person (one at each entrance gate). These staff will know what action to take.

If it is necessary to evacuate certain area(s), this will be announced over the PA systems in the performing areas, bars, catering areas, Concessions Marquee, Sales & Information shop or in the case of the camping area by loud hailers.

If the incident is in the main inner arena, please collect any personal belongings and then follow stewards' instructions. If, however, the nature of the emergency is apparent and the danger is immediate follow the instructions from stewards but leave your belongings.

N.B. Disabled customers should note that if they require assistance the stewards will automatically help them move across or leave the site.

CAMPSITE SAFETY

To camp you must purchase a Full Festival ticket and sufficient Camping tickets for your size tent for the campsite of your choice. One camping ticket will entitle you to a space large enough for a 2/3 berth tent space, max size 4.5m x 3.5m inc guy ropes, measured from the longest to the widest point. Due to Fire Officer recommendations, awnings or canopies must not link tents. A clear 2m will be required around each small tent and a clear 5m around each large tent. Each tent, awning or canopy will require its own camping ticket. No open fires will be allowed on site. Please use the barbecue areas provided.

You are advised to keep valuables with you at all times. Do not leave anything of value lying around, particularly in the campsite.