FAQ 2010

GETTING TICKETS

Where can I buy tickets
How many tickets can I buy?
How can I book a ticket?
How can I pay?
What is the best way to ensure I get a ticket?
How will you ensure that all tickets don't sell out straight away online?
What is a Cambridge City resident?
How will you ensure that Cambridge City residents, who are allowed to book earlier and in person, don't buy up all the tickets?
I am a Cambridge City resident, if I queue on Sunday 9 May what tickets will I be able to buy?
What I.D. will Cambridge City residents require?
I'm from outside Cambridge City, can I get in with a Cambridge City resident ticket?
What happens if I buy a ticket from a tout or on eBay?
How can I get a refund?

TICKET TYPES

What is a Full Festival ticket?
What day tickets are available?
What concessions are available?
What do I need to buy to camp?
What is Cherry Hinton Campsite?
What is Coldhams Common Campsite?
Does a child need a ticket?
Can I bring a camper van or caravan?
What concessions are available?

When can I buy tickets?
Tickets will go on sale nationally on Sunday 16 May at 9am.
Tickets for Cambridge City residents only will go on sale on Sunday 9 May at 9am.

How many tickets can I buy?
If you live outside Cambridge City you can buy:

• A maximum combination of 4 adult tickets, per person or per booking.
• A maximum of 1 camping ticket per Full Festival ticket.
• A maximum of 4 children's tickets per adult ticket.

If you are a Cambridge City resident you can buy:

• A maximum combination of 4 adult tickets, per person or per booking. Within this allocation you can buy:
• A maximum combination of 2 Cambridge City resident tickets.
• A maximum of 1 camping ticket per Full Festival ticket
• A maximum of 4 children's tickets per adult ticket.

How can I book a ticket?
Cambridge City residents only can book tickets from Sunday 9 May at 9am by the following methods:

• In person from Cambridge Corn Exchange Box Office, Wheeler Street. Please note that to reduce the queue’s size on Sunday 9 May, it will be limited to the purchasers of the first 500 Full Festival tickets, out of the total allocation of Full Festival tickets discounted for Cambridge City residents. Once these 500 tickets are sold out the Box Office will close its doors.
• By phone on 01223 357851. Once 1,000 Full Festival tickets have been sold, out of the total allocation of Full Festival tickets discounted for Cambridge City residents, the Box Office will close its phone lines.

Anyone can book tickets from Sunday 16 May at 9am by the following methods:

• Online at www.cambridgefolkfestival.co.uk
• By phone on 01223 357851
• There will be NO tickets available to personal callers on Sunday 16 May.

Any tickets that are still available on Monday 17 May can be booked by the following methods:

• Online at www.cambridgefolkfestival.co.uk
• By phone on 01223 357851
• In person from Cambridge Corn Exchange Box Office, Wheeler Street

How can I pay?
We accept Mastercard, Visa and Maestro. Cambridge City residents buying in person may also pay by cash.

What is the best way to ensure I get a ticket?
Unfortunately there is no guarantee that you will be able to get a ticket as demand for tickets is now so much higher than the numbers available.

How will you ensure that all tickets don't sell out straight away online?
Only 80 per cent of tickets will be available online.

What is a Cambridge City resident?
A Cambridge City resident is defined as a person living within the Cambridge Billing Authority area, where Council tax is paid to Cambridge City Council.

How will you ensure that Cambridge City residents, who are allowed to book earlier and in person, don't buy up all the tickets?
The number of tickets available to Cambridge City residents will be kept to similar numbers that they have purchased in the past.

I am a Cambridge City resident, if I queue on Sunday 9 May what tickets will I be able to buy?
Cambridge City residents will be able to buy up to 2 Full Festival City residents tickets (1 per proof of residency) with 500 Full Festival City residents tickets in total being made available to queuers. Once these 500 Full Festival City residents tickets are sold the Box Office doors will close. Additionally, subject to availability, residents can also buy non residents tickets and day tickets up to the maximum allocation allowed per purchaser.

What I.D. will Cambridge City residents require?
A separate proof of residence will be required when collecting each Cambridge City resident ticket from the Box Office and at the Festival. Proof of Cambridge City residence will comprise: a current Council Tax Bill or utility bill showing name and address; photocopies will not be accepted. In addition, similar identification with a Cambridge City address will be required for each Cambridge City resident ticket when entering the Festival. Cambridge city residents who arrive without the necessary I.D. for each Cambridge city resident ticket will be required to return home to obtain the necessary I.D. Do not attempt to pass on or sell a Cambridge City resident ticket to someone who is not a Cambridge City resident, as they will not be able to get in.

I'm from outside Cambridge City, can I get in with a Cambridge City resident ticket?
No. A separate proof of residence will be required when collecting each Cambridge City resident ticket from the Box Office and at the Festival. In addition, identification with a Cambridge City address will be required for each Cambridge City resident ticket when entering the Festival. Do not attempt to pass on or sell a Cambridge City resident ticket to someone who is not a Cambridge City resident, as they will not be able to get in.

What happens if I buy a ticket from a tout or on eBay?
If you buy a Cambridge City resident ticket and you are not a Cambridge City resident, you will not be able to get into the Festival. We strongly discourage buying tickets from touts or ebay.

How can I get a refund?
We regret that refunds are not available.

What is a Full Festival ticket?
A Full Festival ticket gives four day access to the Festival from 10am on Thursday 29 July until the close of the Festival on Sunday 1 August (or noon on Monday if camping). Please note, camping must be purchased separately

What day tickets are available?
Day tickets are available for Friday, Saturday and Sunday. Separate Thursday tickets are also available, initially to Cambridge City residents for the first week of booking only.

What concessions are available?
Concessionary priced Full Festival tickets are available to anyone in receipt of disability living allowance. These customers requiring a companion may also purchase a second Full Festival ticket at the concessionary price. Cambridge City residents are also entitled to purchase a Concessionary priced Full Festival ticket if they are in receipt of one or more of the following: pensions tax credit, disability living or working allowance, job seekers allowance, job seekers allowance (income based), Council tax benefit. Proof of receipt must be shown at the Box Office on site, or the full price will be charged.

What do I need to buy to camp?
To camp, you must purchase a Full Festival ticket and sufficient Camping tickets for the size of your tent for the campsite of your choice. One camping ticket entitles you to a plot large enough for a 2/3 berth tent space of max size 4.5m x 3.5m inc guy ropes, measured from the longest to the widest point.

What is Cherry Hinton Campsite?
This is the main campsite on the same site as the Festival arena and stages.

What is Coldhams Common Campsite?
Coldhams Common is situated approximately 1.5 miles from the main Festival site with free regular buses running to the main site. It is more peaceful and child friendly. Facilities include: on-site parking; showers; catering; grocery services; family campsite entertainment; floor-singers’ stage; craft stalls; nearby local swimming pool.

Does a child need a ticket?
Yes. Children's tickets are only available when purchasing adult tickets. Children under 5 are free but tickets are still required. There is a charge for children aged 5-15.

Can I bring a camper van or caravan?
Camper vans and caravan tickets can be purchased for Coldhams Common campsite. Customers with a disability can purchase limited camper van or caravan tickets for Cherry Hinton Hall Campsite, which are available on first come, first served basis from the Box Office. We regret that due to the small numbers involved, these are not available online.

What concessions are available?
Concessionary priced Full Festival tickets are available to anyone in receipt of disability living allowance. These customers requiring a companion may also purchase a second Full Festival ticket at the concessionary price. Cambridge City residents are also entitled to purchase a Concessionary priced Full Festival ticket if they are in receipt of one or more of the following: pensions tax credit, disability living or working allowance, job seekers allowance, job seekers allowance (income based), Council tax benefit.Proof of receipt must be shown at the Box Office on site, or the full price will be charged.